SHIPPING AND DELIVERY

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We ship your orders from Hong Kong internationally with our shipping partners including Hong Kong Post, DHL, UPS, Fedex or Aramex. Local shipment within Hong Kong are shipped with HKPost or S.F. Express.

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Please be sure to verify that all delivery information is correct and complete. If the information is inaccurate or does not conform to postal standards, we may have to contact you to amend this information, which may delay your order. Delays also occur as a result of pending payment checks or customs clearance.

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In some cases, your local customs office may require additional documents and time to have your package cleared and processed. The delivery time may be prolonged as a result.

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International Delivery Times

We are committed to provide first class customer service which includes processing your shipment in a timely manner. Order placed with our Express Post service will be processed within 2 to 3 days.

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Other shipping service including Priority and Air will be processed within 3 to 4 days.

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AIR MAIL / AIR PARCEL    7 - 16 business days
SPEED POST                     3 - 7 business days

* Delivery times are estimates and determined by the number of business days (Monday to Friday) from the day after we dispatch your order.
 

Your local customs office may require additional documents and time for package clearance and processing. We may also require more time to process insufficient shipping information and pending payments verification. The estimated delivery time may be affected in these cases.

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Order Tracking

All shipping services we provide can be tracked online. Once your shipment is dispatched, we will send a shipment notification by email which includes a tracking number.

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Import Taxes & Duties 

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

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Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Boar Studio. For further details of charges, please contact your local customs office. 

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Wrong Item, Missing Item or Defective Item

If you receive a defective item, wrong item or in the wrong quantity, please contact us immediately. We will resend the correct item or process a refund due to our error.

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Please include your order number, photographs of the item(s) and all relevant documents upon the receipt of shipment. We will do our best to resolve your case in a timely manner.